Where is my data stored?

All data is stored in the UK Acronis Cloud Tier IV datacentres which are SSAE-16 certified and supply 99.995% availability. It encrypts data in transit and at rest with government-approved AES-256 encryption. Datacentres are also secured with high fences, 24x7 security personnel, video surveillance and 90-day archiving.

How often does the backup run?

Mailbox backups are scheduled to run daily by default. We’ll need to run a full backup for you the first time, this will ensure all data is accounted for. Subsequent backups are incremental and take less time, meaning data is even easier to find and restore.

How do I recover my data?

We would suggest you contact us to help you with the restore of data; however we can also provide you with information to recover the data yourself.